1. Introduction & Responsible Party

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Crawl Project, including its branch Crawl Project Wellness Concierge Services (“we,” “our,” “us”), is committed to safeguarding the privacy, safety, and wellbeing of clients, website visitors, and partners.

This Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA, 2013) and other applicable laws. By using our website or engaging with our services, you confirm that you have read, understood, and accepted this Privacy Policy and related Terms and Conditions.

 

2. Scope of Services

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Crawl Project and Crawl Project Wellness Concierge Services provide wellness, fitness, and lifestyle services, including but not limited to:

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• Personal training and mobility coaching

• Yoga, Pilates, and meditation

• Massage therapy, assisted stretching, and Bodywork

• Sound journeys and Breathwork

• Family wellness sessions
   

Services are provided at villas, hotels, lodges, private residences, or approved partner studios.

 

3. Medical Disclaimer & Client Responsibility

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3.1 General Disclaimer

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Services provided are not a substitute for medical advice, diagnosis, or treatment. No guidance or instruction from our staff should be interpreted as medical advice or treatment.

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3.2 Health Disclosure & Pre-Existing Conditions

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All clients, including foreign nationals, must disclose any current or prior medical conditions, injuries, or health concerns prior to booking. Conditions requiring disclosure include (but are not limited to):

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• Cardiovascular disease (e.g., high blood pressure, arrhythmias, heart attack, stroke)

• Respiratory conditions (e.g., asthma, COPD)

• Musculoskeletal injuries or chronic pain

• Neurological disorders (e.g., seizures, dizziness, balance issues)

• Pregnancy or recent postnatal recovery

• Recent surgery, fractures, or hospitalisation

• Any other condition impacting safe participation
   

3.3 Medical Clearance

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For recent injuries, surgeries, or unstable/complex conditions, clients may be required to provide written clearance from a licensed physician before booking is confirmed. Crawl Project Wellness Concierge Services reserves the right to request such clearance.

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3.4 Travel & Insurance Requirements

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Foreign nationals must hold comprehensive medical travel insurance covering physical activity, bodywork, and emergency medical care. Proof of insurance may be required before booking confirmation.

Crawl Project and its staff are not responsible for any medical expenses, emergencies, or travel disruptions arising from participation in the Services.

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3.5 Assumption of Risk & Release of Liability

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By participating, you voluntarily assume all risks associated with the services and release Crawl Project, its Wellness Concierge Services, staff, contractors, and affiliates from any liability for injury, illness, or adverse outcomes.

 

4. Booking, Equipment & Payments

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4.1 Equipment Provision

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Crawl Project provides all necessary equipment for sessions (e.g., yoga mats, aerial hammocks, rings, weights, props). Clients are responsible for wearing appropriate attire, remaining hydrated, and providing adequate space for sessions.

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4.2 Rigging Disclaimer, Space Assessment & Aerial Services

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For aerial yoga, gymnastic rings, or rigging-based services, we require prior assessment of the venue (via video or in-person). Only structures deemed safe by our team may be used. Crawl Project is not responsible for property damage, including our equipment or villa property; costs incurred due to damage will be billed to the client.

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4.3 Payment Methods & Process

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Accepted payment methods: EFT, SWIFT, Wise, PayPal, Yoco, or direct online card payment. Cash is only accepted for tips paid directly to the practitioner.

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Booking requires a two-step payment:

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1. Deposit: 50% paid online via secure link upon booking confirmation

2. Balance: Remaining 50% paid in-person via card before session start
    

4.4 Request to Book

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Submission of a booking inquiry form does not confirm a session. Confirmation occurs after:

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• Medical and insurance information is verified

• Physician clearance (if required) is submitted

• Deposit is paid
   

This process ensures suitability, prevents double bookings, and allows customisation of the service.

 

5. Cancellation & Rescheduling

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• Single sessions: Minimum 24 hours’ notice; late cancellations or no-shows charged in full

• Packages/Bundles: Minimum 72 hours’ notice; late cancellations charged in full

• Provider cancellations due to illness, safety, or force majeure will result in full refund if rescheduling is not possible
   

Refunds are issued via card reversal or bank transfer.

 

6. Children’s Policy

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• Under 12: Not permitted

• 12–16: Adult must be present; signed guardian consent required

• 16–18: Guardian consent required; adult supervision optional

• 18+: Book independently

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7. Travel & Location Fees

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Primary operating areas: Atlantic Seaboard (Sea Point, Three Anchor Bay, Fresnaye, Bantry Bay, Clifton, Camps Bay).

Villas outside this radius incur additional travel fees, determined by distance and confirmed before deposit payment.

 

8. Misconduct & Behaviour Policy

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• Zero tolerance for racism, sexism, ageism, harassment, or unsafe conduct

• Practitioners may terminate sessions without refund for unsafe or disruptive behaviour

• No refunds for breach of these policies
   

 

9. Sexual Harassment & Misconduct Policy

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• Zero tolerance for sexual harassment, misconduct, or unwanted sexual behaviour

• Practitioners may terminate a session immediately

• Offenders may face permanent exclusion and legal reporting

• Clients must maintain professional conduct at all times
   

 

10. Information We Collect

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• Identification & Contact: Name, email, phone/WhatsApp, address, emergency contact

• Health & Wellness: Conditions, injuries, medical clearance

• Booking & Payment: Payment details, invoices, booking history

• Service Preferences: Chosen service, schedule, feedback

• Technical Data: IP, browser, cookies, analytics
   

Data collection is limited to what is necessary to provide safe and effective services.

 

11. Purpose & Legal Basis

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• Scheduling and delivering services

• Ensuring safety and suitability

• Managing payments and records

• Communicating with clients

• Legal, regulatory, and tax compliance

• Protection of our rights and resolution of disputes
   

Lawful bases: consent, contractual necessity, legal obligation, legitimate interest

 

12. Disclosure of Information

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We may share your information with:

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• Practitioners and staff (service delivery)

• Payment processors

• IT and administrative providers

• Legal, regulatory, or emergency services
   

Third parties are contractually bound to confidentiality and security obligations.

 

13. International Data Transfers

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Transfers outside South Africa (e.g., cloud hosting) only occur if:

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• Recipient country has adequate data protection, or

• Standard contractual clauses are in place, or

• Explicit client consent is obtained
   

 

14. Security & Retention

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We implement technical and organisational measures to protect personal and medical information. Data is retained only as long as required for service, compliance, or legitimate business needs, then securely deleted or anonymised.

 

15. Your Rights Under POPIA

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• Access, correct, or delete personal data

• Object to or restrict processing

• Withdraw consent

• Data portability

• Lodge complaints with the Information Regulator
   

Requests: info@crawlproject.co

 

16. Cookies & Website Data

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Cookies are used for analytics and site functionality. You may disable cookies in your browser, but some features may not function correctly.

 

17. Updates to This Policy

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Policy updates will be posted on our website. The latest version always applies.

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